Computer Operations & Information Services

Use the Computer Helpdesk Online Processing System (CHOPS) to request information, submit a new work request, report a problem, or provide feedback!

Instructions on using CHOPS, our Computer Helpdesk Online Processing System.

Contacting the Help Desk

We would prefer that you send requests to us via CHOPS, the web-based Computer Helpdesk Online Processing System (http://helpdesk.chance.berkeley.edu), as that helps us in tracking your computer support request.

You can also reach us by phone for urgent matters. We are available Monday-Friday, 7:30am-noon; 1:00-4:30pm:

COIS contact information for...	phone
COIS main office reception	642-3433
Berkeley Conference Center	847-3219
2195 Hearst Building, University House	701-8856
Marchant Building, Printing Services, Campus Copy Services	504-5266
University Hall	467-7120
California Hall, 2222 Piedmont Avenue, A&E Building, 2427 Dwight Way	827-8655
Cell phone (for emergency calls only)	510-541-9339

The Help Desk Team

One of the most important things we do in COIS is provide assistance to our end users. The COIS Help Desk is our mechanism for rendering all types of assistance to all of the users in the office of Vice Chancellor: Administration as well as California Hall and Marchant Building.