Contacting the Help Desk
Download the New Help Desk Brochure. The Help Desk brochure is an invaluable, printable resource full of Quick Tips and Helpful hints.
Please submit support requests via CHOPS, the web-based Computer Helpdesk Online Processing System. This method helps us with tracking your computer support request.
You can also reach us by phone for urgent matters.
We are available: Monday-Friday 7:30am-12:00pm & 1:00-4:30pm
| COIS contact information for... | Phone |
| COIS main office reception | 510-642-3433 |
| Berkeley Conference Center | 510-827-8655 |
| 2195 Hearst Building | 510-302-9655 |
| Marchant Building, Printing Services, & Campus Copy Services |
510-827-7099 |
| University Hall | 510-827-9451 |
| California Hall, 2222 Piedmont Avenue, A&E Building, Sproul Hall, University House & 2427 Dwight Way |
510-206-6289 |
| Power Bar Building/Constitution Square, 2168 Shattuck Avenue |
510-355-4222 |
| 2150 Kittridge, Parking and Transportation |
510-827-9740 |
| Cell phone (for emergency calls only) | 510-541-9339 |
The Help Desk Team
One of the most important things we do in COIS is provide assistance to our end users. The COIS Help Desk is our mechanism for rendering all types of assistance to all of the users in the office of Vice Chancellor: Administration as well as California Hall and Marchant Building.
- Kevin Burney, Director of COIS-IT Infrastructure Services
- Ken Tanaka, Sr. Server Administrator
- Frank Muth, Helpdesk Manager
- Michael Nicol, Tier II Support Analyst & Server Administrator
- Nick Phelps, Tier II Support Analyst & Server Administrator
- Ron Amis, Support Analyst 2195 Hearst
- Jim Vaughn, Support Analyst California Hall
- Carl Billings, Support Analyst Marchant
- Chris Vargas, Support Analyst Marchant
- Riff Khan, Support Analyst Power Bar Building
- Jeff Pan, Server Administrator
- Angelita Varela, Support Analyst University Hall
- Manuel Castrillo, Support Analyst University Hall
- Stan Cheung, Support Analyst 2150 Kittridge